Warranty Resources

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Warranty Information

It’s not just a slogan, its the foundation of our company. We firmly believe that the sale does not start until the trailer leaves the lot. Anyone will sell you a trailer, but not everyone will stand by it when things go wrong. We select suppliers that not only offer the highest quality components, but also the best warranty to make sure you are protected. In addition to supplier warranties, we are so confident in our product and employees that we offer three (3) year limited warranty on enclosed trailers and a one (1) year warranty on our open trailers.

EXPRESS CUSTOM TRAILERS LIMITED WARRANTY

Express Custom Trailers, Inc., 5570 Ulmerton Road, Clearwater, FL 33760 warrants to the original consumer purchaser for a period of three (3) years from the date of purchase that its trailer (the product) shall be free from defects in materials and workmanship attributable to warrantor on Enclosed Cargo Trailers and (1) one year on Open Cargo Trailers. The obligation of this warranty shall be limited to repairing or replacing any part or parts which, in the opinion of the factory, are defective in materials and workmanship under normal use and service during the three (3) year period commencing with the date of the first retail purchase on Enclosed Cargo Trailers and (1) one year on Open Cargo Trailers. Electrical components, lights, mechanical jacks, fiberglass doors, sealants, seals, locks, couplers, and paint are warranted for a one (1) year period from the date of the first retail purchase.

PURCHASERS’ OBLIGATIONHow to get a warranty service:

1) All warranty requests must be presented to Express Custom Trailers and proper arrangements must be made and approved by the factory prior to any work being done.

2) All warranty repairs must be made at Express Custom Trailers’ factory, unless prior approval is obtained from the factory before said repairs begin. In certain cases, the Express Custom Trailers factory may, as its option, elect to have warranty work performed in the field by a quality repair shop. All cost incurred in shipping or delivery for the products for warranty service shall be borne by the purchaser.​WARRANTORS’ OBLIGATION

Warrantor will remedy substantial defects in materials and workmanship caused by warrantor by repair, replacement, or refund, if replacement or repair is not possible. Warrantor shall remedy defects within a reasonable time, not to exceed sixty (60) days after delivery by purchaser.​WHAT IS NOT COVERED BY THIS WARRANTY

Items covered by another warranty:

a) Axles and axle components

b) Tires, present a claim to a tire dealer who handles the brand in question and is authorized to handle claims.

c) Tow vehicle wiring

d) Damage or wear caused by unreasonable use or failure to provide reasonable

e) Express Custom Trailers will not be responsible for work performed or options installed by others.

f) Damages or defects resulting from but not limited to overloading, improper loading, negligence, alteration, and accidents

g) Replacement of maintenance items that are worn out from normal use including but not limited to bearings, magnets, and brake shoes

h) Damages caused by loose or improperly torqued lug nuts

i) Damages caused by the use of incorrect or altered hitch ball or

j) The warrantor further makes no warranty with regard to any product used as a rental unit, or any product no registered and normally used in the United States or Canada.PARTS AND DESIGN CHANGES

Warrantor reserves the right to change the design of its products from time to time without notice and with no

LIMITED AND DISCLAIMER OF IMPLIED WARRANTIES: WARRANTOR EXPRESSLY LIMITS THE DURATION OF ALL IMPLIED WARRANTIES OF MERCHANTABILITY, ALL IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OTHER IMPLIED WARRANTIES TO THE WARRANTY PERIOD OF THREE (3) YEARS. THE WARRANTOR EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND ALL IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AFTER EXPIRATION OF THE WARRANTY PERIOD. THERE IS NOT WARRANTY MADE BY WARRANTOR BEYOND THAT CONTAINED IN THIS WARRANTY. NO PERSON HAS AUTHORITY TO ENLARGE, AMEND, OR MODIFY THIS WARRANTY.

LEGAL REMEDIES OF PURCHASE: THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE.

PARTNERS

Trusted by Brands You Know

Whether your requirement is for 10 or 100 trailers annually, our dedicated team is here to meet your needs. For over 35 years, we’ve earned the trust of our valued clients, who rely on us for their repeat orders. Join the ranks of esteemed brands that have chosen Express Custom Trailers for their trailer solutions, and experience the commitment to quality and service that sets us apart.

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No other trailer manufacturer takes the time to design a trailer for our needs from the ground up like Express. There really is no other place we could get this level of quality at the quantity we require.

Ryan Schwake
VP of Spray Foams and Coatings at Boss Industries

Wow, love my new custom built trailer, they did a phenomenal job. Quality work, delivered it faster than expected. Would highly recommend them to anyone looking for a professionally built trailer.

Kevin W.

Great product, communication and all local! Definitely recommend Express to all of our clients!

Michael B.

Frequently Asked Questions

Do you ship nationwide?

Yes, we use 3rd party logistic companies to deliver anywhere within the United States.

What Sets Your Trailers Apart from Cheaper Competitors?

We specialize in heavy-duty, highly customized commercial-grade trailers designed specifically for companies that need complete fleets—typically produced annually in fixed or increasing quantities. While lower-priced options may seem appealing, they often compromise on quality, durability, and customization. Our trailers are built to withstand rigorous use and tailored to meet the specific needs of your business. With us, you’re not just purchasing a trailer; you’re investing in reliability, performance, and long-term value that outshines cheaper alternatives.

How Many Trailers Can You Produce for My Company in a Year?

We focus on commercial accounts with tailored annual production schedules. Depending on your specific needs, we can produce anywhere from 5 to 150 trailers each year. Our flexibility allows us to scale production to meet the demands of your business, ensuring you receive the right number of high-quality trailers to support your operations.

How Long Have You Been in Business?

Express Custom Trailers, originally known as Express Trailers, has been proudly serving the industry since 1985. With decades of experience, we have built a reputation for quality and reliability in trailer manufacturing.

Do You Have Any Dealers?

We sell directly to our customers to ensure you receive the most competitive pricing while still providing extensive customization options. By eliminating the middleman, we can focus on delivering high-quality trailers tailored to your specific needs at the best value.

Are You Currently Hiring?

Visit our Careers section to explore our current job openings. We take pride in offering traditional manufacturing jobs right here in Florida, contributing to our local economy and community. Join us in building quality trailers and be part of a dedicated team!

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Product specifications are believed to be accurate at the time of publication.

Clients should verify specifications prior to purchase rather than relying on the information on this website, which is not intended to be a final specification.

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